Support

Remote Support

We’re no longer using Teamviewer for remote support. We’re now using Microsoft QuickAssist.

Type “quick” into your Windows search bar at the bottom of your screen to find the version already on your computer.

When you see it in the list, click to launch. We’ll give you a code when you call for support.

How Can We Help?

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CiviCRM

• CiviCRM Shortcodes for Wordpress
• CiviCRM with Smarty
• CiviCRM Wordpress Upgrade checklist
• Migrate/Repair CiviCRM to new server
• Sending Contribution summary thank you letters

Google Suite

• Collaborating with Google Suite
• Create a Google Meeting
• Creating a Google account without a GMail address

Office 365

• "Importing" contacts into MS Teams
• Adding a Shared Folder (mailbox)
• Adding Sharepoint (and OneDrive) drives as local drives
• Connecting Outlook 2016 after MFA enabled
• Creating a Teams meeting
• enable/disable control of Lobby in MS Teams
• Getting Teams Call reports (PSTN)
• Installing Teams
• Migrating a personal drive to OneDrive
• Using Logitech Tap Room to join a non-Teams meeting
• Using the Polycom Trio w/ Teams
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Other

• Moodle

  • Editing automatic emails in Moodle

• Nexudus

  • Create a contract proposal in Nexudus

• WordPress

  • CiviCRM Shortcodes for Wordpress
  • CiviCRM Wordpress Upgrade checklist
  • Set up your wordpress site on dokku

• Adding a New School Board to CESBA OSIT
• Create a contract proposal in Nexudus
• Discord chat & voice
• Editing automatic emails in Moodle
• QCYC Virtual Regatta primer
• Using the Polycom Trio w/ Teams
• ZeroTier for work networks
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Teams

• "Importing" contacts into MS Teams
• Creating a Teams meeting
• enable/disable control of Lobby in MS Teams
• Getting Teams Call reports (PSTN)
• How To Configure Click to Call Dialing from the Web to Work
• Installing Teams
• Play and share a meeting recording in Teams
• Using Logitech Tap Room to join a non-Teams meeting
• Using the Polycom Trio w/ Teams
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Zoom

• Changing Your Display Name in Zoom
• Zoom 101 - Desktop
• Zoom Audio & Original Sound
• Zoom Original Audio - phone and tablet

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