Connecting Outlook 2016 after MFA enabled

Now that most organizations require multi-factor authentication to log in, some older apps may struggle to connect. Outlook 2016 is one such app. These instructions will provide a basic framework for dealing with all these apps, but I will specifically address only Outlook 2016. Ensure you logged in to the web portal at with […]

enable/disable control of Lobby in MS Teams

I had a client encounter a problem whereby someone who was a guest in a meeting was able to admit an additional user from the lobby. While this was not a crisis in this situation, it raised questions. The answer is non-obvious (at least based on searches and docs I could find at the time). […]

Using the Polycom Trio w/ Teams

To initiate a meeting with someone else you press the “Meet Now” button. Because this device DOES NOT have a calling plan you cannot use the “Dial a Number” feature.  Choose the “Add” button. You will then be able to enter a number to phone out. You can also use the contacts button to phone […]

Using Logitech Tap Room to join a non-Teams meeting

Before your meeting If the display is off, tap it to wake it up. On the base screen (where upcoming meetings are displayed), choose “More” Choose “Settings” You will be prompted to enter an admin password. Enter the password you have been given. If there is no on screen keyboard, tap inside the password box […]

“Importing” contacts into MS Teams

TLDR: you can’t, but there is a workaround that will let you dial people without entering their number each time. This has been an issue of ongoing concern for more than two years. There is no really good answer to this and I am dumbfounded that this remains so awkward and piecemeal. However, Teams is […]

Adding a Shared Folder (mailbox)

Even if you primarily use Outlook on the Desktop, I find this is the simplest, clearest way to add a shared folder. Folders added this way will also appear in Outlook Desktop after you restart. Log in to your Office 365 account at Choose the Outlook app, and look at the sidebar at left. […]

Migrating a personal drive to OneDrive

You may have files on your desktop or in a Documents folder or on a personal network drive. This document will walk you through moving those files to OneDrive so you can access them from anywhere.